Job Summary:

We are looking for a motivated and detail-oriented IT Support Technician (Entry Level) to provide technical assistance, troubleshoot issues, and help maintain hardware, software, and network systems. This entry-level position is ideal for candidates beginning their career in IT and eager to grow in a fast-paced, tech-driven environment. Because this role requires daily interaction with international teams and clients, English fluency (native or bilingual level) is mandatory.

Key Responsibilities:

• Provide first-level IT support for hardware, software, and networking issues.
• Install, configure, and maintain computers, laptops, printers, and mobile devices.
• Assist with password resets, software installations, and system updates.
• Support users via in-person, email, chat, and remote desktop tools.
• Maintain the IT inventory of equipment, software, and licenses.
• Document all support requests, troubleshooting steps, and resolutions.
• Assist with network equipment and office technology maintenance.
• Escalate advanced technical issues to senior IT staff when necessary.
• Follow company IT policies, data protection standards, and security procedures.

Qualifications:

• High school diploma, technical degree, or certification in IT, Computer Science, or related field.
• 0–2 years of experience in IT support, service desk, or help desk roles.
• Basic knowledge of Windows OS, macOS, and Microsoft 365 (Office 365).
• Familiarity with computer hardware, networking, and remote support tools.
• Strong problem-solving and communication skills.
• Excellent customer service mindset with the ability to work in a team.
• English fluency (native or bilingual level) – required.

Preferred Skills:

• Experience using IT ticketing systems (Freshdesk, Zendesk, ServiceNow, etc.).
• Basic knowledge of Active Directory and user account management.
• Entry-level certifications such as CompTIA A+ or equivalent are a plus.